Questions and answers about the BotNow AI assistant

An AI shopping assistant for online stores. It reads your site and catalog, answers shoppers' questions about products, shipping and payment, recommends products within a budget and collects leads when it has no answer. It installs on your site with one line of code.

You enter your site address. A robot reads the public pages, respecting robots.txt, and takes the catalog from an XML (YML) product feed, from WooCommerce, or from the markup of product pages. It cannot see private sections or customer accounts.

The bot takes prices, availability and terms from the data it found and quotes them exactly. If the data isn't there, it says it doesn't know and offers to leave contacts. Before installing it on your site, talk to the bot in the test chat and check its answers.

Your site address and the ability to paste one line of code on your pages. In Tilda it is the HTML code field in the site settings, in WordPress the theme footer or a code-snippet plugin, on a custom site the shared page template.

Yes, those are our main platforms. For Tilda the catalog is read from the product page markup, for WooCommerce from the store's open API, and for custom sites an XML (YML) product feed works best. Each platform has its own page under Integrations.

It says so honestly and calls an operator: the operator sees the conversation and replies to the shopper right in the chat window. If nobody is available, the bot offers to leave a name and phone number, and the lead is saved with the last messages of the conversation.

The shopper's question and the fragments of your pages and catalog that were found. Contacts from the lead form are not sent to the model. Details are in the Data and privacy section.

Under GDPR and similar laws, your store is the data controller and BotNow acts as a processor on your behalf. We describe the data flow openly and design the service so it is easy for the store to meet its obligations. Details are in the Data and privacy section. This is not legal advice.

The first 7 days are free. After that Base is $24 a month (200 conversations and 1 operator) and Pro is $59 a month (500 conversations, up to 10 operators and an admin dashboard). Business, installed on your own server, starts from $249 for implementation. All plans are on the Pricing page.

No. It takes over the routine questions: availability, price, shipping, payment, recommendations by budget. Complex cases, complaints and questions about specific orders should be handled by a person.

The assistant answers in the language the shopper writes in, and the chat widget interface can be set to English or Russian in the dashboard. The BotNow dashboard and guides are available in English.