Free
$07 days
Try the bot on your own site with no card and no commitment.
- The bot studies your site and catalog
- Install with one line of code
- A limited number of conversations during the trial
- No credit card
7 days free, no card
An AI assistant for your online store
Reads your site and catalog, answers shoppers about products, shipping and payment, recommends items within a budget and takes leads. Installs with one line of code.
- No sign-up
- Result in a minute
- Tilda, WooCommerce, custom sites
Works with: TildaWordPressWooCommerceCustom sitesXML product feeds
Live demo
Create a bot for your store
Enter your site address. The bot studies the pages and the catalog, and you can talk to it right away. No sign-up.
- 1Site address
- 2Bot studies
- 3Testing
- 4Installation
How it works
Two steps to the first answer
1
Analysis and testing
Enter your site address. The bot reads the pages and the catalog. Then you try it in a chat: the same questions shoppers ask.
2
Install on your site
Paste one line of code. There are guides for Tilda, WordPress and custom sites. The installation is verified automatically.
Features
What the bot does on your site
Answers from your site
Shipping, payment, returns, contacts. Answers come from your store's pages, not from the model's general knowledge.
Recommends products
Understands requests like "a bedding set under $50" and shows cards with photo, price and link.
Doesn't make things up
Quotes prices and availability exactly from the catalog. No data? It says so and offers to leave contacts.
Collects leads
Name and phone, with consent, are saved together with the last messages of the conversation.
One line of code
Works with Tilda, WordPress and custom sites. Doesn't break your layout and opens full screen on phones.
Knows your catalog
Reads an XML (YML) product feed, the WooCommerce API or page markup. Price filters and sorting work as data queries.
Catalog search
The shopper describes a need, the bot finds the product
No need to know a SKU or the exact name. The bot searches the catalog like a database: filters by price and category, sorts, and shows cards.
- "A bedding set under $50"
- "The most expensive candle holder"
- "A gift for mom, budget thirty dollars"
Quality
We test the bot on real stores
We asked the bot 36 questions across three stores: shipping terms, budget recommendations, prices, provocations and a request to call a human.
35 of 36answers judged correct by the automated check, across two runs
1.7 secondsmedian response time to a shopper
from $24 a monththe Base plan, first 7 days free
178chatbot prompt-safety tests run
This is an internal test on a small sample, not a guarantee of quality on your site. In the write-up we show the mistakes too. Read the write-up →
Compatibility
Works with your platform
Each platform has its own guide and its own way to get the product catalog.
Tilda
The catalog is read from the product page markup; the code is pasted in the site settings.
Learn more →WordPress and WooCommerce
Catalog via the store's open API; the code goes into the theme footer or a plugin.
Learn more →Custom sites
Best option: an XML (YML) product feed. Without it the bot reads page markup.
Learn more → Data
Plain talk about data and privacy
We describe which data passes through the service and who is responsible for what, and we mark what already works and what is still in development.
- The bot reads public pages only and respects
robots.txt - Contacts from the lead form never reach the language model
- The chat answers only on your store's domain
- A lead form with a consent checkbox and a link to your privacy policy
Pricing
Start free, pay when the bot is working
Seven days to test it on your site. After that, a subscription with a bundle of conversations.
Base
$24per month
For a store where one person answers.
- 200 conversations a month
- 1 operator (the owner) with live chat takeover
- Answers from your site and catalog, product cards
- Leads with contacts and the last messages
Pro
$59per month
When you need to see every inquiry in one place.
- 500 conversations a month
- Up to 10 operators with live chat takeover
- Admin dashboard: all leads and conversations
- Everything in Base
Business
from $249implementation
Installation on your own server (on-premise).
- Deployment on your side
- Scope and timeline discussed for your task
- Integration with your systems by agreement
Honest limits
What the bot does not do
- It doesn't place orders or add items to the cart: it states the price, shows the card and sends the shopper to the product page.
- It doesn't know what isn't in public data: personal prices, promotion terms, stock by warehouse.
- It doesn't replace a manager: complaints, refunds and questions about specific orders go to an operator, who answers in the same chat window; if nobody is online it collects a lead.
- It answers from the data it finds, so check it in the test chat with your own questions before installing.
Q&A
Frequently asked questions
What is BotNow?
An AI shopping assistant for online stores. It reads your site and catalog, answers shoppers' questions about products, shipping and payment, recommends products within a budget and collects leads when it has no answer. It installs on your site with one line of code.
How does the bot learn about my store?
You enter your site address. A robot reads the public pages, respecting robots.txt, and takes the catalog from an XML (YML) product feed, from WooCommerce, or from the markup of product pages. It cannot see private sections or customer accounts.
Can the bot invent a price or shipping terms?
The bot takes prices, availability and terms from the data it found and quotes them exactly. If the data isn't there, it says it doesn't know and offers to leave contacts. Before installing it on your site, talk to the bot in the test chat and check its answers.
What do I need to connect it?
Your site address and the ability to paste one line of code on your pages. In Tilda it is the HTML code field in the site settings, in WordPress the theme footer or a code-snippet plugin, on a custom site the shared page template.
Does it work with Tilda, WooCommerce and custom sites?
Yes, those are our main platforms. For Tilda the catalog is read from the product page markup, for WooCommerce from the store's open API, and for custom sites an XML (YML) product feed works best. Each platform has its own page under Integrations.
What happens if the bot doesn't know the answer?
It says so honestly and calls an operator: the operator sees the conversation and replies to the shopper right in the chat window. If nobody is available, the bot offers to leave a name and phone number, and the lead is saved with the last messages of the conversation.
What data does the language model get?
The shopper's question and the fragments of your pages and catalog that were found. Contacts from the lead form are not sent to the model. Details are in the Data and privacy section.
Is the service GDPR-compliant?
Under GDPR and similar laws, your store is the data controller and BotNow acts as a processor on your behalf. We describe the data flow openly and design the service so it is easy for the store to meet its obligations. Details are in the Data and privacy section. This is not legal advice.
Blog
Connecting AI assistants in practice
How to test an AI chat before launch: 36 questions to three stores and what we learned
A write-up of our test of the AI assistant on three real stores: what we asked, where the bot was wrong, what we fixed and what check you should repeat.
Read →An AI chatbot for an online store: what it can do, where it goes wrong and how to judge its value
Which shopper questions an AI assistant closes by itself, when it makes mistakes and how to tell within two weeks whether it pays off in your store.
Read →How an AI chat answers about price and availability: where the data comes from and why it can be stale
Where an AI assistant gets prices and stock from a feed, WooCommerce and page markup, what to do when a price changes and what the bot says when there is no data.
Read →An AI chat for a Tilda site: step-by-step guide and pitfalls
How to connect an AI assistant to a Tilda store: where to paste the code, where the bot gets products, why the catalog is sometimes not found and how to fix it.
Read →What an AI chat does when it doesn't know the answer: handoff and leads
When an AI assistant hands the conversation to a person, what a lead looks like, what reaches the manager and why the bot must not promise it has already passed it on.
Read →An AI assistant for WooCommerce: how to connect it and what to look at
Where an AI chat gets WooCommerce products, how to check the store's open API, where to paste the code and what to do about variable products and caching.
Read →Want the bot working on your site?
First 7 days free, no credit card. Enter your store's address and talk to the bot on your own data. Questions? Write to us.