Terms of service

1. The service

BotNow provides an AI assistant (“the bot”) that studies a customer’s public website and product catalog, answers visitors’ questions and collects leads. “Customer” means the site owner who registers and uses the bot; “visitor” means a person who talks to the bot on the customer’s site.

2. Operating company

The service is operated by the company named in the footer of the site. Its legal name, country and registration number will be published there and in the privacy policy before launch.

3. Account and trial

3.1. You register with an email and a password and accept these terms and the privacy policy.

3.2. New accounts get a free trial of 7 days with a limited number of conversations. No payment card is required for the trial.

3.3. Keep your login details secret. You are responsible for actions taken under your account.

4. Plans and payment

4.1. Paid plans, their prices and included conversation limits are shown on the Pricing page. Prices are in US dollars.

4.2. Payment processing and the refund policy will be described here once the payment provider is connected. Until then, plan payment works in a test mode in which no money is charged.

5. Acceptable use

5.1. You may use the bot only on sites you own or are authorised to manage.

5.2. You may not use the service to break the law, to mislead visitors, to process special categories of personal data, or to collect data from children.

5.3. Visitors must not type personal data into the chat; contacts are left only in the lead form. The widget tells visitors this.

5.4. You may not attempt to disrupt the service, bypass its limits or use it to attack other systems.

6. Data

6.1. For the personal data of your visitors, you are the controller and BotNow is the processor acting on your instructions. You must have a legal basis for the processing and inform your visitors that a chatbot and an external language model are used.

6.2. How we process data is described in the privacy policy and on the Data and privacy page.

7. How the bot works and its limits

7.1. The bot answers from the data it finds on your site. It can be wrong. Test it before installing and review conversations regularly.

7.2. The bot does not place orders, accept payments or make binding commitments on your behalf. You are responsible for the content your bot publishes on your site.

8. Availability and changes

8.1. We aim for high availability but do not guarantee uninterrupted operation. We may change the service and these terms; for material changes we notify customers by email.

9. Liability

9.1. To the extent permitted by law, the service is provided “as is”, and our total liability for any claim is limited to the amount you paid for the service in the three months before the claim.

10. Termination

10.1. You can stop using the service and delete your account at any time. We may suspend or end access if these terms are violated.

10.2. After termination your data is handled as described in the privacy policy.

11. Governing law

Governing law and the venue for disputes will be set before launch.