AI chat for a store on Tilda
Tilda suits small stores well, and the bot connects to it quickly. It helps to know where the bot gets products from, so you don’t end up with an empty catalog.
Where to paste the code in Tilda: Site settings → More → “HTML code to insert into BODY” → paste the BotNow line and save → publish all pages.
Where the bot gets the catalog
Tilda product pages (their addresses contain /tproduct/) serve schema.org markup: name, price, availability, photo. The bot finds such pages through sitemap.xml and reads them. In our checks, most Tilda stores were read this way.
When the catalog won’t be found
- Products open only as a pop-up card and are not in
sitemap.xml. - Products say “price on request” instead of a price. The bot sees the product but can’t state a price and says so.
- Sitemap publishing is turned off in the site settings.
In such cases an XML (YML) product feed or an uploaded product file helps.
How to install
- Open the project in Tilda and go to “Site settings”.
- Section “More”, item “HTML code to insert into BODY”. Click “Edit code”.
- Paste the BotNow line of code and save.
- Publish all the pages where you need the chat. Code from the site settings is attached to every page of the project.
- Open the published site. BotNow will report that the widget was found.
Detailed guide with common problems: AI chat for a Tilda site. General connection questions are on the How it works page.
Frequently asked questions
Do I need a paid Tilda plan?
Pasting HTML code into the site settings requires a Tilda plan that includes this feature (the "HTML code to insert into BODY" field). Check your plan before connecting.
Will the bot see the products from my Tilda catalog?
Yes, if the product pages (addresses containing /tproduct/) are in sitemap.xml and serve markup with a name and price. If products open only as a pop-up card, you need an XML (YML) feed or a product file.
Will it break my page design?
The widget runs in an isolated shell, so Tilda styles and Zero Block elements don't affect it. Check the page on a phone before launch.
What if a product says "price on request"?
The bot will see the product but won't state a price and will say so honestly. It offers to leave contacts so a manager can reply.